What is the purpose of IDS?
IDS serves the non-profit community by assisting them in their search for donated or low cost purchase items. Our role is to source items that non-profit organizations can utilize in meeting the frontline needs of those they serve, while doing so as cost effectively as possible.
What types of organizations do you work with?
We work with non-profit organizations that provide humanitarian aid.
Are you a non-profit?
We are not a non-profit. This allows our partners who adhere to AERDO guidelines to count gift-in-kind dollars.
What types of products do you have available?
We carry a wide range of products to assist our non-profit partners, including: Backpacks, school supplies, clothing, shoes and accessories, hygiene items, medical supplies, pharmaceuticals, arts and crafts supplies, toys, and sporting goods.
Are all of your products new?
Yes, all of our products are new. Once they arrive in our warehouse, they are sorted into items in good condition and irregulars.
What are irregulars?
Irregulars are items that may have one or several of the following defects:
1. V-shaped cut that is less than 2 inches long on wither side of the "V"
2. Straight-line cut that is less than 2 inches in length
3. Small repairs such as 1 missing button or a buckle that needs glued...something that can easily be mended with little work or supplies
4. Unfinished product, such as un-hemmed edges, that does not affect the quality or usability of the garment with minor repair work
5. Irregulars: small flaw in material, such as a snag or run that does not affect the quality or usability of the product.
6. Faded coloring on a garment or toy
7. "Sample" stamped or written inconspicuously on the inside of the garment
Irregulars are always labeled as such on the catalog.
What information do you need from me before I can place an order?
Before placing your order, please provide a completed application, a credit card number, a copy of your 501(c)(3) tax exempt letter, and a signed Terms of Accepting Donations form. It is that easy.
What is a 501(c)(3)?
This is a letter from the Internal Revenue Service that verifies your organization's tax exempt status.
What is gift-in-kind?
Gift-in-kind refers to product that is donated by retailers and manufacturers.
Can I resell your products?
All gift-in-kind items are NOT available for resale. However, our Low Cost Purchased Goods can be resold or used for fundraising.
Why are particular products classified as international or domestic distribution?
Donor companies have the freedom to place product where they choose. Items are classified as such to respect the donor's distribution preferences.
Do you have a catalog of items available?
Yes, IDS provides an online catalog. Due to the constant flow of product, an online catalog is the most efficient way to keep product availability current.
Do you sell my information?
We absolutely do not. Client information will never be forwarded to other companies or individuals.
Is there a minimum order?
On most items there is no minimum. However for some low cost purchase goods, a minimum order is required.
What credit cards can I use?
We accept Visa, MasterCard, Discover and American Express.
What shipping company will deliver my order?
Once the order is pulled and prepared to ship, the shipping costs will be emailed to you.
How long does it take to get the products?
It will take 1-2 business days to prepare the order. Once it is prepared, the estimated ship time is 5-7 business days.
For truckload quantities the estimated preparation time is two weeks.
What determines which shipping company is used?
To save the non-profit organization money, items over a certain weight or box count ship through our freight carrier, CH Robinson. Smaller orders are shipped through UPS Ground.
What do I do if there are items I need not provided on the catalog?
If you are looking for items that we do not currently carry, please fill out our special order submission form or contact an account manager, and we will try to locate the items you need.
Can I get my organization's logo put on products?
Yes, we can put your organization's logo on our low cost purchase items at a minimal cost.
What are your hours of operation?
We are open Monday through Thursday between 7:30 am and 5:30 pm CST, and closed on Friday. We are available to receive your calls and e-mails anytime. Please don't hesitate to contact us outside of our regular business hours.
Where are you located?
We are centrally located in Oklahoma City, OK near the Crossroads of I-35 and I-40.
Our address is:
3501 Melcat Dr.
Oklahoma City, OK 73112
We would love to see you! Please, let us know if you would like to schedule a visit.
What if I forget my account user name and/or password?
You can contact your account manager and they will be happy to assist you with the information you need to get you back online.